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Practice Policies

Locked blue folderPersonal Health Information

We ask for your information so that you can receive proper care and treatment. We keep this information, together with details of your care, because it may be needed if we see you again. We may use some of this information for other reasons: for example, to help us protect the health of the public. Sometimes the law requires us to pass on information: for example, to notify a birth. The NHS Central Register for England & Wales contains basic personal details of all patients registered with a general practitioner. The Register does not contain clinical information. You have a right of access to your health records.

EVERYONE WORKING FOR THE NHS HAS A LEGAL DUTY TO KEEP INFORMATION ABOUT YOU CONFIDENTIAL

We only ever use or pass on information about you if people have a genuine need for it in your and everyone’s interests. Whenever we can we shall remove details which identify you. The sharing of some types of very sensitive personal information is strictly controlled by law.

If you do not wish for your information to be shared or you are concerned, please speak to the receptionist. The receptionist will make you an appointment with either the Practice Manager or doctor so that they can discuss your concerns with you. Anyone who receives information from us is also under a legal duty to keep it confidential.

pdfFreedom Of Information Publication

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

If you are dissatisfied with the outcome of your complaint and would like further advice and support please contact either the Patient Advice and Liaison Service (PALS) at Gloucestershire CCG,or the Complaints Manager at NHS England, Sanger House, 5220 Valiant Court, Brockworth, Gloucester. Telephone 08454 221500.

pdfComplaint Form

pdf Third Party Complaint Form

 

Equality and Diversity

The Practice are committed to providing equality of services to our patients and visitors.

If you need information in a different language or format or you have any special needs related to age, disability (including visual and hearing impairments, mental ill-health and learning disabilites), caring responsibilites, culture, language and comprehension, gender identity, pregnancy/maternity, sexual orientation, religion/belief or sex, please let the receptionist know and she will put the necessary arrangements in place.

 

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

pdf Download Our Removal From List Policy (this link will open in a new window - popups must be allowed)

 

 



 
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