Important Information Regarding the Practice IT System Change

Many practices in Gloucestershire use a clinical computer system called ‘SystmOne’ and this practice will be moving to this clinical computer system in August.

This system will allow us to work collaboratively with other providers, such as hospitals and district nurses and other local practices and will help improve our patient care. During this time patients will unfortunately experience reduced services.

This is a big change for Coleford Family Doctors, please bear with us while the new system is being implemented and the staff familiarise themselves. We would like to thank all our patients for their consideration to our staff during this change.

Disruption during implementation

During implementation the practice has limited access to systems, therefore we are able to offer urgent appointments only.
If you have any doubt that your condition is urgent please call the surgery.

If you have a common condition such as a cold, cough, sore throat please visit your pharmacist for advice.

When will the change take place?

27th July to the go live date 4th August.

Will the Surgery have to close?

Opening times will remain the same however services will be reduced and speed of service will be reduced whilst the team familiarises themselves with the new system.

What about my Repeat Medication?

We will be unable to process any routine repeats of medication between the 27th July – 5th August, so please ensure you order any medication you may require in plenty of time. We will be issuing double supplies in advance if appropriate to minimise any disruption.

The Prescription Ordering Line (POL) and Online ordering services will also not be available. You can still order your medication in person at reception or via your pharmacy.

We will be unable to send prescriptions electronically to your pharmacy during this period. Prescriptions will need to be collected by your pharmacy or in person from reception.

Can I still use my online service for appointments and repeat prescriptions?

No, online services will be switched off during this period and you will need to re-sign up to our new online service after the 5th August:

If you have an Apple device or Smartphone you can download the app ‘Airmid’. If you use the NHS APP, you may need to re-install the App so that it links with the new system.

If you are a new user please complete the online registration form and provide a piece of photo id and something with your address on, if you do not have these please talk to us and we will help you sign up.

Can I register at the practice during this transition period?

We can accept registration forms during this period; however, the registration cannot be processed between 27th July – 5th August Registration forms will be processed as soon as possible after 6th August.